FAQ
Questions, answered plainly.
Do I need the app to join a trip?
No. Open the trip link, reserve your spot with your name, email and phone, and pay on the web. The app is where the trip lives afterwards — chat, itinerary, reminders. Later installments can be paid in the app or right on the web from your reminder email.
How do payment plans work?
A commitment locks your spot today. Then equal installments — weekly, bi-weekly, monthly or bi-monthly — until the organizer's deadline. Paying in full is always an option. You see the whole schedule before paying anything.
Will I be charged automatically?
Only if you choose to. Autopay is an unchecked box at checkout, and only on trips where the organizer allows it. Turn it on and each installment is charged to your saved card on its due date, with a notice three days before; turn it off any time from your trip page or the link in any autopay email. Leave it off and you pay each installment yourself when it's due, on the web or in the app — we remind you by email and push beforehand.
Can I book for other people?
Yes — up to 4 companions in one checkout. For each person choose whether you pay it all over time, pay their whole plan now, or only reserve their spot. They claim it by email; you manage everyone from My spots.
What are the fees?
Travelers pay the listed price — processing (6.25% + $0.55 per payment) is included in it. Organizers host 1 trip a year with up to 10 travelers for free; Pro is $29.99/month (or $305.90/year) for unlimited trips and travelers, Autopay and waitlists. Travelers never pay a subscription.
What if I need to cancel?
Every trip has a named refund policy shown before you pay. In the app, leaving a trip shows a live calculation of what comes back before you confirm. Refunds arrive within 7–10 days.
How do organizers get paid?
Automatically, on a schedule, to a connected bank account. The portal shows your payout balance and recent payouts with a per-trip breakdown.
Is checkout secure?
Yes — secure, encrypted checkout with Apple Pay, Google Pay or card. Every payment keeps a consent record, and you can report a trip or user from the app.
I paid on the web. How do I sign in to the app?
After your first payment you set a password; use that email and password in the app. Same account, same trips. No app? Sign in here to see your trips and payments.
Can I make a trip private?
Yes. Public trips appear in the app's Discover marketplace; private trips are invite-link only. Organizers can also require approval to join.