Privacy Policy for Let’s Gravel

1. Introduction

Let’s Gravel (“we,” “our,” or “us”) is a mobile application designed to facilitate group activity/experience coordination, payment management, and communication. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

We use your information to:

• Facilitate activity organization and participation
• Process payments and refunds
• Enable group communication and notifications
• Verify user identity and maintain security
• Improve our services and user experience
• Manage activity packages and participant requests
• Facilitate organizer-participant interactions
• Moderate user-generated content
• Review and act on user reports
• Enforce community guidelines
• Automatically screen and validate trip and activity content for compliance with our guidelines

4. Information Sharing

We share information only as necessary to provide our services:

• With trip organizers and participants (limited to activity-relevant information)
• With payment processors (Stripe and Stripe Connect)
• With cloud service providers who help operate our platform
• When required by law or to protect our rights
• With content moderation team members to review and act on reports

5. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for sensitive data
• Secure payment processing through Stripe
• Regular security audits and updates

6. Your Rights and Choices

You can:

• Access and update your personal information
• Delete your account and associated data
• Control notification preferences
• Request data export

Contact us at Admin@letsgravel.com for assistance.

7. Age Restrictions

Our service is intended for users 18 and older. We do not knowingly collect information from users under 18.

8. International Users

Let’s Gravel is available internationally. We process and store data in accordance with applicable data protection laws, including GDPR where applicable.

9. Data Retention

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Maintain transaction records
• Support trip history and user statistics

10. Changes to This Policy

We will notify you of material changes to this policy through:

• In-app notifications
• Email notifications
• Updates on our website

11. Content Restrictions

Let’s Gravel maintains strict policies regarding content restrictions in accordance with European Union and United States laws. The following content is strictly prohibited:

• Nudity or sexually explicit material of any kind
• Content that promotes violence or illegal activities
• Discriminatory content based on race, gender, religion, or other protected characteristics
• Harassment or content that creates a hostile environment
• Fraudulent or deceptive content
• Content that violates intellectual property rights

We actively monitor and remove prohibited content. If you encounter any content that violates these restrictions, please report it immediately to Admin@letsgravel.com. We take these matters seriously and will investigate all reports promptly.

12. Cookies, Analytics & Advertising

We use two third-party services on our booking pages to understand how people find and book trips, and to measure our advertising:

• Google Analytics — helps us understand how visitors use our booking pages (for example, how many people view a trip and how many complete a reservation).
• Meta (Facebook) Pixel — helps us measure whether our advertising works and, with your consent, show more relevant ads on Meta’s platforms.

We ask before anything runs. When you visit one of our booking pages, no analytics or advertising technology loads until you make a choice in our cookies banner:

• If you Accept, Google Analytics and the Meta Pixel run normally. They may set cookies and collect information such as the pages you view, the trip and package you look at, purchase amounts, and general device and browser information. We never send them your name, email address, or phone number.
• If you Decline, the Meta Pixel never loads, no advertising cookies are set, and we collect only anonymous, cookie-free usage statistics (aggregate counts that are not linked to you).
• Global Privacy Control (GPC): if your browser sends a GPC opt-out signal, we treat it automatically as a Decline — you don’t need to do anything.

You can change your choice at any time using the “Your Privacy Choices” link in the footer of our booking pages. Your choice is remembered for 12 months in a small first-party cookie whose only job is to record your preference. We do not sell your personal information for money. When you accept advertising cookies, information collected by the Meta Pixel may be considered “sharing” for cross-context behavioral advertising under some state laws — declining, or sending a GPC signal, opts you out of this entirely.

13. Your State Privacy Rights (United States)

Depending on where you live, state law may give you rights over your personal information, including the rights to:

• Know / Access — request a copy of the personal information we hold about you;
• Correct — ask us to fix inaccurate information;
• Delete — ask us to delete your personal information, subject to legal exceptions (for example, records we must keep for payments, tax, or fraud prevention);
• Opt out of “sale” or “sharing” — including sharing for targeted advertising. You can exercise this at any time via the “Your Privacy Choices” link on our booking pages, by declining our cookies banner, or by using a browser that sends the Global Privacy Control signal, which we honor;
• Non-discrimination — we will not deny you service or charge you different prices for exercising these rights.

These rights currently apply to residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and Washington, among others as new laws take effect. To exercise access, correction, or deletion rights, contact us at admin@letsgravel.com with the subject line “Privacy Request.” We will verify your identity and respond within the timeframe required by your state’s law (generally 45 days). If we decline a request, you may appeal by replying to our decision, and we will explain the outcome of your appeal.

14. Contact Us